Hospitals face challenges as they compete to attract and
retain employees. It is no wonder employee satisfaction is one of the
most challenging issues facing hospitals today.
RML Specialty Hospital is focused on the importance of
employee satisfaction and retention and their role in providing
high-quality patient care. We conduct a formal biannual employee
opinion survey to evaluate employee perceptions of RML and address any
issues discovered. For the 2011 survey, we partnered with the
HealthStream Research, one of the healthcare industryís foremost
research resources, to benchmark RML Specialty Hospital against their
national database of more than 1,100 participating hospitals.
We are very proud to report the results. RMLís overall
employee satisfaction level was 92% based on the percent of positive
rating. This is higher than HealthStreamís national data rating of
85%. We are equally proud of our survey participation rate.
Seventy-three percent of our employees completed the survey, a
tremendous turnout that not only signals our workforce's commitment to
excellence but also gives us extremely valid data on which to build
action plans for improvement.
The details are as important as our overall score. Five
of the 36 questions are top predictors of employee satisfaction, and in
all five we scored higher than the database averages. For the following
four questions, all of which underscore the relationship between
employee satisfaction and the patient experience, RML ranked above the
90th percentile, making us one of the top ranking hospitals in these
- Meeting the needs
of our patients is the most important thing we do
- The top
leadership is an excellent steward of the well-being of our employees
and the mission of the hospital
- I would report a
co-worker whom I found placing a patient, an employee, or him/herself
- I would feel
comfortable reporting a medical error
pleased that our rigorous attention to service excellence and employee
satisfaction offers our employees a meaningful experience.