RML Specialty Hospital believes that patient satisfaction with the quality of care and services they receive is just as important as many clinical measures. Research shows that satisfied patients are more likely to comply with treatment protocols, which in turn promotes better outcomes. Patient satisfaction is a primary measure of the effectiveness of our health care delivery and in driving continuous organizational improvement.
Working with Press Ganey, the leading provider of health care performance measurement and improvement solutions, RML monitors patient satisfaction on a monthly basis. The measures that are monitored encompass a range from the pleasantness of room decor to physician skills. Results are benchmarked against Press Ganey’s national database of long-term acute care hospitals.
Of all the measures we monitor, none are more important than those of our Nurses and Physicians. Our patients and family members were asked to rate RML Nurses and Physicians on a number of attributes, not just skill, because we recognize the importance of a holistic approach to patient care.
The charts below reflect the average monthly percentage of satisfied patients and family members for each attribute for calendar year 2007. Our “patients first” philosophy continues to cultivate an environment that promotes quality improvement.
